Whatever your interest in The Necessities Company, we want it to be easy for you to find answers to your questions.
What is the return policy?
We are committed to our customer’s satisfaction with our products beyond the point of sale. All orders are inspected before shipping to be damage and defect free. Therefore, The Necessities Company, does not accept returns.
What is the refund policy?
Our policy lasts 7 days from date order is received by customer. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. You are responsible for purchasing return label. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Your refund will be minus the original shipping cost(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the processing time of your financial institution.
Is there a restock fee for cancellation?
If an order is cancelled after it has been fulfilled, a refund will be issued minus a $5.00 restock fee.
What are the shipping options?
We offer free delivery in Charlotte/Gastonia, NC and Fort Mill/Rock Hill, SC area with minimum purchase of $15 ends on 5/31/2020. As of June 1, 2020, there will be a delivery charge of $5. Currently, we ship in the United States and Canada. We ship via United States Postal Service (USPS) and UPS. USPS Priority Mail reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations.
When will I receive my order?
Please allow 2-5 business days to ship, and 2-8 business days for arrival. This may vary depending on location and availability of product.
What do I do if I never received my order?
If you haven't received your order, check the tracking number located in your confirmation email and/or contact the shipper, USPS. If still no resolution, email us email@example.com. Please allow 48 hours for a response.
What do I do if I received a defective/damaged order/product(s)?
When your order arrives, please inspect the product(s) for any damages that may have occurred in transit. If you receive an item that was damaged, please contact us immediately! At that time, we will inform you about our replacement options. We only honor replacement of damaged items within 2 days of receipt. If you received a defective item, send an email along with pictures to firstname.lastname@example.org and a replacement will be sent.
How do I make changes to an order I've already placed?
Please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot confirm that changes or cancellations can be made. This depends on how far along the order is in processing and shipping, email us email@example.com.
My order was returned as undeliverable.
Occasionally, we will have a packaged returned to us because it was undeliverable. This can occur for the following reasons:
- Incorrect address information entered during checkout.
- Failed delivery attempt or item was not picked up from the local post office within the specified time.
- Refused by the recipient.
The Necessities Company is not responsible for packages that are returned as undeliverable or stolen after delivered by the shipper from the customer given shipping address. If customer requests for package to be sent to another address or the original shipping address is corrected, new shipping fees will be added to the order and will have to be paid before item is shipped. To ensure your receive your order, make sure it's being delivered to a safe, secure location as we are not responsible for stolen orders after delivery by shipper.
What do I do to exchange and item?
If you would like to exchange an item, the customer is responsible for return shipment. We currently only offer exchanges for items of the same price when original item is unused and/or unopened or damaged. A restocking fee may apply.
What if I receive a wrong item?
If you receive a wrong item, please contact us so that we can it replace it at firstname.lastname@example.org.
How do I get my product(s) in your store?
We only accept product placement from Black owned businesses. We do offer 90-day consignment. Please email your wholesale list and pricing to email@example.com